Privacy Policy

This Privacy Policy explains how Airport Sydney Parking ("we," "us," "our," or "the Company"), operating through the website airportsydneyparking.com, collects, uses, discloses, stores, and protects your personal information when you access or use our services. We are committed to safeguarding your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act, as well as any other applicable Australian state and territory privacy legislation.

By visiting our website, making a booking, or using any of our airport parking services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with this policy, please refrain from using our website or services.

We encourage you to read this document carefully in its entirety. If you have any questions or concerns about how we handle your personal information, please contact us using the details provided at the end of this policy.

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1. Who We Are

Airport Sydney Parking is a parking services provider based in Australia, specialising in convenient and affordable parking solutions for travellers using Sydney Airport and surrounding areas. Our services include short-term parking, long-term parking, valet parking, and related travel convenience services.

• Company Name: Airport Sydney Parking
• Website: airportsydneyparking.com
• Email: [email protected]

We act as the primary data controller for the personal information collected through our website and services. We take our obligations under Australian privacy law seriously and have implemented policies, procedures, and technical measures to protect the personal information we hold.

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2. Scope of This Privacy Policy

This Privacy Policy applies to:

• All visitors to our website at airportsydneyparking.com
• Customers who make bookings for our parking services online, by phone, or in person
• Individuals who contact us for customer support or general inquiries
• Users who subscribe to our newsletters or marketing communications
• Individuals who interact with us on social media platforms
• Third-party service providers and business partners to the extent their personal information is involved

This policy does not apply to third-party websites, applications, or services that may be linked to or from our website. We are not responsible for the privacy practices of such third parties, and we encourage you to review their privacy policies independently.

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3. Information We Collect

We collect personal information that is reasonably necessary for the purpose of providing our parking services and operating our business. The types of information we collect include the following categories:

3.1 Personal Identification Information

When you make a booking, create an account, or contact us, we may collect:

• Full name
• Email address
• Phone number (mobile and/or landline)
• Residential or billing address
• Date of birth (where required for age verification or promotional purposes)
• Vehicle registration number and vehicle details (make, model, colour)
• Flight details (flight number, departure and arrival times)
• Booking preferences and special requests

3.2 Payment and Financial Information

To process payments for our services, we collect:

• Credit or debit card details (processed securely through third-party payment gateways)
• PayPal or other digital wallet account identifiers
• Transaction history and billing records
• Invoices and receipts

Please note that full payment card details are not stored on our systems. All card payment processing is handled by PCI-DSS compliant third-party payment processors.

3.3 Usage and Technical Data

When you visit our website, we automatically collect certain technical information through cookies and similar tracking technologies, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type
• Pages visited and time spent on each page
• Referring website or URL
• Search terms used to find our website
• Links clicked within our website
• Date and time of your visit
• Session identifiers and cookie data

3.4 Communications Data

When you contact us via email, phone, online chat, or through social media, we collect:

• The content of your messages and correspondence
• Records of phone calls (which may be recorded for training and quality assurance purposes, with prior notice)
• Customer service interaction history
• Feedback, reviews, and survey responses

3.5 Marketing and Preference Data

If you opt in to receive marketing communications, we collect:

• Communication preferences
• Email open rates and click-through data
• Promotional campaign interaction data
• Loyalty programme membership details (if applicable)

3.6 CCTV and Security Data

Our parking facilities are monitored by closed-circuit television (CCTV) for safety and security purposes. Images and footage captured by CCTV may constitute personal information where individuals are identifiable from the footage.

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4. How We Collect Your Information

We collect personal information through the following means:

• Directly from you: When you complete a booking form, register an account, subscribe to our newsletter, contact us, or fill in any other form on our website
• Automatically: Through cookies, web beacons, pixel tags, and similar tracking technologies when you browse our website
• From third parties: Including payment processors, booking platforms, travel agencies, and analytics service providers
• From social media: When you interact with our social media pages or use social login features
• In person or by phone: When you book or inquire about our services via telephone or at our physical locations

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5. How We Use Your Information

We use the personal information we collect for the following purposes, all of which are consistent with the Australian Privacy Principles under the Privacy Act 1988 (Cth):

5.1 Service Provision

• Processing and confirming your parking bookings
• Managing your account and booking history
• Providing vehicle storage, valet, and related services
• Coordinating pick-up and drop-off logistics based on your flight information
• Sending booking confirmations, reminders, and receipts
• Facilitating payment processing and issuing refunds where applicable

5.2 Customer Support

• Responding to your inquiries, complaints, and feedback
• Resolving disputes and investigating incidents
• Providing assistance with modifications or cancellations to bookings

5.3 Safety and Security

• Monitoring and maintaining the security of our parking facilities
• Verifying the identity of customers and preventing fraudulent bookings
• Investigating suspected unlawful activity or breaches of our terms of service
• Complying with our duty of care obligations to customers and staff

5.4 Analytics and Service Improvement

• Analysing website traffic and usage patterns to improve user experience
• Evaluating the effectiveness of our marketing campaigns
• Identifying areas for improvement in our services and facilities
• Conducting internal business planning and reporting

5.5 Marketing and Promotions

With your consent, or where we have a legitimate business interest and you have not opted out, we may use your contact details to:

• Send you promotional offers, discounts, and special deals related to our services
• Inform you about new services or facility updates
• Deliver targeted advertisements through digital channels
• Conduct customer satisfaction surveys and research

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send you, or by contacting us directly at [email protected].

5.6 Legal and Regulatory Compliance

• Meeting our obligations under Australian law, including tax, consumer protection, and privacy legislation
• Responding to lawful requests from government agencies, courts, or law enforcement authorities
• Enforcing our contractual rights and defending legal claims

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6. Disclosure of Your Information to Third Parties

We may share your personal information with third parties in the following circumstances. We take care to ensure that any third parties with whom we share your information are bound by appropriate confidentiality and data protection obligations.

6.1 Service Providers and Business Partners

We engage third-party companies and individuals to assist in providing our services. These parties may have access to your personal information only to the extent necessary to perform their functions and are prohibited from using it for any other purpose. These include:

• Payment processors: For secure handling of credit card and electronic payment transactions
• IT and cloud hosting providers: For website hosting, data storage, and technical infrastructure
• Email and communications platforms: For sending booking confirmations and marketing emails
• Analytics providers: Such as Google Analytics, for website traffic analysis
• Customer relationship management (CRM) platforms: For managing customer records and interactions
• Transport and logistics partners: Where shuttle or transfer services are involved in our offering
• Insurance providers: For the purpose of vehicle insurance and liability coverage

6.2 Legal Requirements and Authorities

We may disclose your personal information if required to do so by law or if we believe that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government directive
• Protect and defend the rights or property of Airport Sydney Parking
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the general public

6.3 Business Transfers

In the event that Airport Sydney Parking undergoes a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred to the relevant successor entity. We will notify you via email or a prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.

6.4 Aggregated and De-identified Data

We may share aggregated or de-identified information (which cannot reasonably be used to identify you) with third parties for industry analysis, research, marketing, or other business purposes, without restriction.

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7. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar technologies to enhance your browsing experience, analyse website usage, and support our marketing activities. A cookie is a small text file that is stored on your device when you visit a website.

7.1 Types of Cookies We Use

You can control and manage cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality of our website and your ability to complete a booking. For detailed information about the cookies we use, please refer to our Cookie Policy available on our website.

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8. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect it from unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS Encryption: Our website uses industry-standard Secure Sockets Layer (SSL) encryption to protect data transmitted between your browser and our servers
• Secure Payment Processing: Payment card information is handled exclusively by PCI-DSS compliant payment processors; we do not store full card details on our systems
• Access Controls: Access to personal information is restricted to authorised personnel who require it to perform their job functions
• Firewalls and Intrusion Detection: We use firewalls and security monitoring systems to detect and prevent unauthorised access to our systems
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing of our website and infrastructure
• Staff Training: Our employees receive regular training on data protection obligations and privacy best practices
• Data Minimisation: We only collect personal information that is necessary for the stated purposes and retain it only for as long as required

Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth).

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9. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Our general data retention periods are as follows:

When personal information is no longer required, we securely delete or de-identify it in accordance with our data destruction procedures.

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10. Your Privacy Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have a number of rights in relation to the personal information we hold about you. We are committed to honouring these rights in a timely and transparent manner.

10.1 Right of Access

You have the right to request access to the personal information we hold about you. Upon receiving a valid access request, we will provide you with a copy of your information, subject to any exceptions permitted under Australian law (for example, where providing access would unreasonably impact another individual's privacy).

10.2 Right to Correction

If you believe that any personal information we hold about you is inaccurate, incomplete, out of date, irrelevant, or misleading, you have the right to request that we correct it. We will take reasonable steps to correct the information promptly and notify any third parties to whom we have disclosed the incorrect information.

10.3 Right to Erasure / Deletion

In certain circumstances, you may request that we delete or de-identify the personal information we hold about you. We will consider your request in light of our legal obligations, including any requirement to retain records for tax, accounting, or other regulatory purposes. Where we are unable to comply with a deletion request in full, we will explain our reasons.

10.4 Right to Data Portability

Where technically feasible and to the extent required by applicable law, you may request that we provide your personal information in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider.

10.5 Right to Opt Out of Marketing

You have the right to opt out of receiving direct marketing communications from us at any time. You can do this by:

• Clicking the "unsubscribe" link in any marketing email we send you
• Updating your communication preferences in your account settings
• Contacting us directly at [email protected]

10.6 Right to Withdraw Consent

Where we rely on your consent as the legal basis for processing your personal information, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out prior to the withdrawal.

10.7 How to Exercise Your Rights

To exercise any of the above rights, please submit a written request to us at:

• Email: [email protected]
• Website: airportsydneyparking.com

We will respond to your request within 30 days of receipt. We may require you to verify your identity before processing your request to ensure the security of your personal information.

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11. International Data Transfers

We primarily store and process your personal information in Australia. However, in some cases, your personal information may be transferred to, stored in, or processed in countries outside of Australia. This may occur when we use cloud hosting providers, analytics platforms, or other service providers that are based overseas.

Under Australian Privacy Principle 8 (APP 8), before disclosing your personal information to an overseas recipient, we will take reasonable steps to ensure that the recipient does not breach the APPs in relation to your information. This may include:

• Entering into contractual agreements with overseas recipients that require them to maintain equivalent privacy protections
• Only transferring data to countries with privacy frameworks that provide comparable protections to Australian law
• Obtaining your express consent to the overseas transfer where required

Countries to which we may transfer data include but may not be limited to the United States of America, the United Kingdom, and certain European Union member states. Where data is transferred to the United States, our service providers may be subject to the Federal Trade Commission Act and applicable state privacy laws. Where data is transferred to the EU, providers may be bound by the General Data Protection Regulation (GDPR).

If you would like more information about the overseas parties to whom we disclose personal information, please contact us at [email protected].

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12. Children's Privacy

Airport Sydney Parking's services are designed for adult consumers who are capable of entering into legally binding contracts. Our website and booking platform are not directed at children under the age of 18, and we do not knowingly collect, store, or process personal information from minors.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete any such information from our records.

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13. Social Media and Third-Party Links

Our website may contain links to third-party websites, social media platforms, and external services. These links are provided for your convenience and information. We are not responsible for the privacy practices or content of any third-party websites.

When you interact with our social media pages (for example, Facebook, Instagram, or Google Business), the social media platform will also collect information about your activity in accordance with its own privacy policy. We encourage you to review the privacy policies of any third-party platforms you use.

If you use social login features (such as "Sign in with Google") to access our services, we may receive certain profile information from the relevant platform, subject to your privacy settings on that platform.

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14. Direct Marketing and the Spam Act 2003

We comply with the Spam Act 2003 (Cth) in relation to our electronic marketing communications. This means that we will only send you commercial electronic messages (such as promotional emails or SMS messages) if:

• You have given us your express or inferred consent to receive such messages
• Each message clearly identifies Airport Sydney Parking as the sender
• Each message includes a clear and functional unsubscribe mechanism
• We honour all unsubscribe requests promptly (within 5 business days)

We do not sell, rent, or share your contact details with third-party marketers for the purpose of sending you unsolicited communications.

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15. Sensitive Information

We do not intentionally collect sensitive information as defined under the Privacy Act 1988 (Cth), which includes information about an individual's health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, criminal record, or biometric data.

If you voluntarily provide us with sensitive information (for example, if you disclose a medical condition in connection with a special service request), we will handle that information with the highest level of care and will only use it for the purpose for which it was provided.

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16. How to Make a Privacy Complaint

We take privacy complaints seriously. If you believe that we have breached the Australian Privacy Principles or any applicable privacy law, or if you have concerns about how we have handled your personal information, we encourage you to contact us in the first instance so that we can attempt to resolve the matter directly.

16.1 Internal Complaint Process

1. Submit your complaint in writing to us at [email protected]
2. Clearly describe the nature of your complaint and the outcome you are seeking
3. We will acknowledge receipt of your complaint within 5 business days
4. We aim to investigate and resolve all privacy complaints within 30 days
5. We will communicate the outcome of our investigation to you in writing

16.2 Escalation to the Office of the Australian Information Commissioner (OAIC)

If you are not satisfied with our response to your complaint, or if you believe your complaint has not been adequately resolved, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

You may also have rights under state and territory privacy laws, depending on your location in Australia. For example, New South Wales residents may have recourse under the Privacy and Personal Information Protection Act 1998 (NSW) and the Health Records and Information Privacy Act 2002 (NSW) in relevant circumstances.

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17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or the regulatory environment. When we make material changes, we will:

• Post the updated policy on this page with a revised "Last Updated" date
• Notify you by email (where we hold your email address) if the changes are significant
• Display a prominent notice on our website for a reasonable period following the update

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes are posted will constitute your acknowledgement of those changes.

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18. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of New South Wales, Australia, and the federal laws of Australia, including the Privacy Act 1988 (Cth). Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts of New South Wales and the Federal Court of Australia.

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19. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us:

We are committed to working with you to resolve any privacy concerns you may have and to ensuring that your personal information is handled in a manner that respects your rights and meets our obligations under Australian law.