Terms of Service

Effective Date: September 9, 2026  |  Last Updated: September 9, 2026

1. Introduction and Acceptance of Terms

Welcome to Airport Parking Sydney. These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Customer", "you", or "your") and Airport Parking Sydney ("we", "us", "our", or "the Company"), governing your access to and use of the website located at airportsydneyparking.com (the "Website") and all related services, features, content, and functionality offered by Airport Parking Sydney.

By visiting our Website, making a booking, submitting an inquiry, creating an account, or otherwise engaging with our services in any manner, you confirm your acceptance of these Terms and agree to comply with them in full. These Terms apply to all visitors, users, registered customers, and anyone else who accesses or uses our services.

These Terms should be read in conjunction with our Privacy Policy, which is incorporated herein by reference and forms part of this Agreement. Our Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you are accessing or using our services on behalf of a business, organisation, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" shall include both you as an individual and that entity.

2. About Airport Parking Sydney

Airport Parking Sydney operates as a parking services provider and online booking platform facilitating airport parking solutions in and around Sydney, New South Wales, Australia. Our contact details are as follows:

3. Description of Services

Airport Parking Sydney provides a range of parking-related services and related offerings to individuals and businesses travelling through Sydney Airport and surrounding areas. Our services include, but are not limited to:

• Online Booking Platform: A digital interface through which customers may search, compare, and reserve parking spaces at or near Sydney Airport.
• Short-Term and Long-Term Parking: Parking options ranging from a few hours to extended periods, designed to accommodate various travel schedules and requirements.
• Covered and Open-Air Parking: Various parking facility types with different features, security levels, and pricing structures.
• Valet Parking Services: Where available, professional valet services whereby staff manage the parking and retrieval of your vehicle.
• Shuttle and Transfer Assistance: Information and facilitation of shuttle services between parking facilities and airport terminals, where applicable.
• Customer Support: Assistance via email and other available communication channels for inquiries, amendments, cancellations, and complaints.
• Informational Content: General information, guides, tips, and advice relating to airport parking, travel logistics, and related topics published on our Website.

We reserve the right to modify, suspend, discontinue, or expand any aspect of our services at any time, with or without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

Some services available through our Website may be provided by third-party parking operators, facilities, or service providers. In such cases, additional terms and conditions specific to those providers may apply, and you agree to review and comply with those terms where relevant.

4. User Eligibility and Account Registration

To use certain features of our Website and services, you must meet the following eligibility requirements:

• You must be at least 18 years of age or the legal age of majority in your jurisdiction.
• You must have the legal capacity to enter into a binding contract under Australian law.
• You must not be barred from receiving services under applicable Australian laws or regulations.
• You must provide accurate, current, and complete information when registering for an account or making a booking.

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately at [email protected] if you suspect any unauthorised access to or use of your account. We are not liable for any loss or damage arising from your failure to safeguard your account credentials.

5. User Obligations and Prohibited Activities

5.1 General Obligations

By using our Website and services, you agree to:

• Provide truthful, accurate, and complete information in all interactions with our platform, including during the booking process.
• Comply with all applicable laws and regulations of the Commonwealth of Australia and the State of New South Wales.
• Use our Website and services only for lawful and legitimate purposes.
• Respect the rights and dignity of other users, our staff, and any third-party service providers.
• Promptly notify us of any errors in information provided or any changes to your booking requirements.
• Arrive at the parking facility at the time specified in your booking and follow all facility rules and instructions provided by parking operators.

5.2 Prohibited Activities

You must not engage in any of the following prohibited activities when using our Website or services:

• Providing false, misleading, or fraudulent information in connection with a booking or account registration.
• Using our Website for any unlawful purpose or in violation of any local, state, national, or international law or regulation.
• Attempting to gain unauthorised access to any part of our Website, servers, systems, or networks.
• Uploading, transmitting, or distributing any viruses, malware, spyware, or other malicious code.
• Engaging in any conduct that disrupts, degrades, or impairs the performance or availability of our Website or services.
• Scraping, crawling, or harvesting data from our Website using automated tools or bots without our express written permission.
• Reproducing, duplicating, copying, selling, or exploiting any portion of our Website or services for commercial purposes without authorisation.
• Attempting to reverse-engineer, decompile, or disassemble any software or technology used in connection with our Website.
• Impersonating any person or entity, or misrepresenting your affiliation with any person or entity.
• Using our services to facilitate any fraudulent transaction or to engage in any form of identity theft.
• Posting or transmitting any content that is defamatory, obscene, offensive, harassing, or otherwise objectionable.
• Attempting to bypass or circumvent any security features, payment systems, or access controls implemented on our Website.

Violation of any of the above prohibited activities may result in immediate termination of your access to our Website and services, cancellation of any existing bookings without refund, and may expose you to civil and/or criminal liability under applicable Australian law, including the Criminal Code Act 1995 (Cth), the Spam Act 2003 (Cth), and other relevant legislation.

6. Booking, Payments, and Cancellations

6.1 Booking Process

All bookings made through airportsydneyparking.com are subject to availability at the time of booking. A booking is only confirmed once you receive a written confirmation from us via email. We reserve the right to decline or cancel any booking at our discretion, particularly where there is evidence of fraud, system error, or inaccurate information.

6.2 Pricing and Payment

All prices displayed on our Website are in Australian Dollars (AUD) and include applicable Goods and Services Tax (GST) where required under the A New Tax System (Goods and Services Tax) Act 1999 (Cth). We reserve the right to amend our pricing at any time without prior notice, provided that confirmed bookings will be honoured at the price agreed at the time of booking.

Payment must be made in full at the time of booking unless otherwise specified. We accept payment via the methods indicated on our Website at the time of transaction. By submitting payment, you represent and warrant that you are authorised to use the payment method provided.

6.3 Cancellations and Refunds

Cancellation and refund policies vary depending on the type of parking service booked and the specific terms applicable to that service. Where a cancellation policy is communicated at the time of booking, those terms shall apply. In the absence of specific cancellation terms, the following general principles apply:

• Cancellations made more than 48 hours prior to the scheduled arrival date may be eligible for a full refund.
• Cancellations made within 48 hours of the scheduled arrival date may incur a cancellation fee.
• No-shows or failure to arrive at the parking facility may result in forfeiture of the booking fee.

Our refund obligations are subject to your rights under the Australian Consumer Law (ACL), which is Schedule 2 of the Competition and Consumer Act 2010 (Cth). Nothing in these Terms is intended to exclude, restrict, or modify any rights you may have under the ACL.

7. Intellectual Property Rights

All content, materials, and intellectual property available on or through our Website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and the overall design and layout of the Website ("Content"), are the exclusive property of Airport Parking Sydney or its licensors and are protected by applicable intellectual property laws, including the Copyright Act 1968 (Cth) and the Trade Marks Act 1995 (Cth).

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use our Website and its Content solely for personal, non-commercial purposes in connection with using our services. This licence does not permit you to:

• Copy, reproduce, distribute, or publicly display any Content without our prior written consent.
• Modify, create derivative works from, or adapt any Content.
• Use our trade marks, logos, or branding in any manner without prior written authorisation.
• Remove, alter, or obscure any copyright, trade mark, or other proprietary notices on the Website or Content.
• Use any Content for commercial exploitation, resale, or redistribution.

Any unauthorised use of our intellectual property may constitute an infringement of our rights and may subject you to civil and criminal penalties under Australian law. If you believe that any content on our Website infringes your intellectual property rights, please contact us at [email protected].

8. Third-Party Links and Services

Our Website may contain hyperlinks to third-party websites, services, or resources that are not owned or operated by Airport Parking Sydney. These links are provided solely for your convenience and informational purposes. We do not endorse, approve, or make any representation regarding the accuracy, completeness, reliability, or appropriateness of any third-party website or its content.

You acknowledge and agree that we are not responsible or liable for the content, privacy practices, or terms of any third-party website. Your interactions with third-party websites are solely between you and those third parties, and you access them at your own risk. We strongly encourage you to review the terms of service and privacy policies of any third-party websites you visit.

9. Disclaimers and "As-Is" Basis

To the maximum extent permitted by applicable law, our Website and services are provided on an "as is" and "as available" basis, without any warranties, representations, or guarantees of any kind, whether express, implied, or statutory.

We expressly disclaim all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Warranties that the Website will be uninterrupted, error-free, secure, or free from viruses or other harmful components.
• Warranties as to the accuracy, completeness, timeliness, or reliability of any content or information on the Website.
• Warranties regarding the availability of specific parking spaces at any given time.
• Warranties relating to the services or conduct of third-party parking operators or facility managers.

Nothing in these Terms excludes any guarantees, warranties, or other rights that cannot be excluded under the Australian Consumer Law, including statutory guarantees applicable to the supply of services. Where our liability cannot be excluded, it is limited to the fullest extent permitted by law.

10. Limitation of Liability

To the fullest extent permitted by applicable Australian law, Airport Parking Sydney, its directors, officers, employees, agents, contractors, licensors, and affiliates shall not be liable to you or any third party for any:

• Indirect, incidental, special, consequential, or punitive damages.
• Loss of profits, revenue, data, goodwill, or business opportunities.
• Damages arising from your reliance on any information or content provided on our Website.
• Damages resulting from unauthorised access to or alteration of your data or transmissions.
• Damages arising from any failure or delay in service performance due to circumstances beyond our reasonable control.
• Loss or damage to your vehicle or personal belongings while at a parking facility, except where caused by our proven negligence.
• Any loss or damage arising from your use of or inability to use our Website or services.

In any event, our total aggregate liability to you for all claims arising out of or in connection with these Terms or your use of our services shall not exceed the amount paid by you for the specific booking or service that is the subject of the claim, or AUD $500, whichever is the lesser amount.

These limitations apply regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise, and even if we have been advised of the possibility of such damages. Certain jurisdictions do not allow the exclusion of certain warranties or limitation of liability, and to the extent these restrictions are impermissible under applicable law, they shall be modified to the minimum extent necessary to comply with that law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Airport Parking Sydney, its directors, officers, employees, agents, contractors, licensors, partners, and affiliates from and against any and all claims, demands, actions, liabilities, losses, damages, costs, and expenses (including reasonable legal fees and disbursements) arising out of or relating to:

• Your use of or access to our Website or services.
• Your breach of any provision of these Terms.
• Your violation of any applicable law, regulation, or third-party right.
• Any false, inaccurate, or misleading information you have provided to us.
• Any fraudulent or illegal activity conducted by you in connection with our services.
• Any dispute between you and a third-party parking operator or facility.
• Any claim made by a third party as a result of your actions or omissions.

We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate with our defence of such claims. You must not settle any claim without our prior written consent.

12. Privacy and Data Protection

We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our collection, use, disclosure, and management of personal information is governed by our Privacy Policy, which is available on our Website and incorporated into these Terms by reference.

By using our services, you consent to the collection and processing of your personal information as described in our Privacy Policy. We implement reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction.

If you have any concerns or complaints regarding our handling of your personal information, you may contact us at [email protected] or lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Governing Law and Jurisdiction

These Terms of Service, and any dispute, controversy, or claim arising out of or relating to these Terms or your use of our Website and services, shall be governed by and construed in accordance with the laws of the State of New South Wales, Australia, and the applicable laws of the Commonwealth of Australia, without regard to any conflict of law principles.

You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of New South Wales, Australia, including the Supreme Court of New South Wales and the Local Court of New South Wales (as appropriate to the value of the claim), for the resolution of any disputes arising under or in connection with these Terms. Nothing in this clause prevents either party from seeking urgent interlocutory or injunctive relief in any appropriate jurisdiction.

The Australian Consumer Law, being Schedule 2 of the Competition and Consumer Act 2010 (Cth), may confer rights and remedies upon you that cannot be excluded by contract. These Terms do not purport to limit or exclude any such statutory rights.

14. Dispute Resolution

14.1 Informal Resolution

We are committed to resolving disputes in a fair, efficient, and cooperative manner. In the event of any dispute, claim, or controversy arising out of or in connection with these Terms or our services, you agree to first contact us directly at [email protected] and provide a written description of the dispute, the relevant facts, and the resolution you seek. We will use reasonable endeavours to resolve the matter informally within 30 days of receiving your written notice.

14.2 Mediation

If the dispute cannot be resolved informally within the 30-day period, either party may request that the dispute be referred to mediation. The mediation shall be conducted in Sydney, New South Wales, Australia, by a mediator agreed upon by both parties, or, if no agreement can be reached, appointed in accordance with the rules of the Resolution Institute (formerly LEADR and IAMA).

The costs of mediation shall be shared equally between the parties unless otherwise agreed. Each party shall bear its own legal costs in connection with the mediation.

14.3 Litigation

If the dispute is not resolved through informal negotiation or mediation, either party may commence legal proceedings in the courts of New South Wales, Australia, as set out in Clause 13 of these Terms.

14.4 Consumer Complaints

You may also have the right to refer complaints to relevant Australian consumer protection bodies, including:

• NSW Fair Trading – for consumer disputes in New South Wales.
• Australian Competition and Consumer Commission (ACCC) – for matters relating to consumer protection laws.
• Australian Financial Complaints Authority (AFCA) – for applicable financial service disputes.

15. Term and Termination

15.1 Duration

These Terms shall remain in full force and effect for as long as you continue to access or use our Website or services. Certain provisions of these Terms shall survive termination, including but not limited to provisions relating to intellectual property, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution.

15.2 Termination by Us

We reserve the right to suspend or terminate your access to our Website and services, with or without notice, for any reason, including but not limited to:

• Your breach of any provision of these Terms.
• Our reasonable belief that you have engaged in fraudulent, illegal, or harmful conduct.
• Extended periods of inactivity with respect to your account.
• Our decision to discontinue or modify any aspect of our services.
• Compliance with a legal requirement or court order.

15.3 Termination by You

You may terminate these Terms at any time by discontinuing your use of our Website and services and, where applicable, deleting your account. Any outstanding bookings or obligations at the time of termination shall remain subject to these Terms until fully resolved.

15.4 Effect of Termination

Upon termination of your access to our services, any licences granted to you under these Terms shall immediately cease, and you must stop all use of our Website and Content. Termination does not affect any rights or obligations that accrued prior to the date of termination.

16. Changes to These Terms

We reserve the right to amend, update, or replace these Terms of Service at any time, at our sole discretion. Any changes will be effective immediately upon posting the revised Terms on our Website, unless a different effective date is specified. The "Last Updated" date at the top of this page will reflect the date of the most recent revision.

It is your responsibility to review these Terms periodically to stay informed of any updates. Your continued use of our Website or services after the posting of revised Terms constitutes your acceptance of and agreement to the updated Terms. If you do not agree to the revised Terms, you must immediately discontinue your use of our Website and services.

For significant changes to these Terms, we may, at our discretion, provide additional notice to registered users via email or a prominent notice on our Website. However, we are not obligated to do so, and the failure to provide such notice shall not affect the validity or enforceability of the revised Terms.

17. Force Majeure

Airport Parking Sydney shall not be liable for any failure or delay in the performance of our obligations under these Terms where such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, floods, fires, earthquakes, storms, pandemics, epidemics, acts of terrorism, war, civil unrest, governmental actions, regulatory changes, labour disputes, power outages, internet or telecommunications failures, or any other cause beyond our reasonable control ("Force Majeure Event").

In the event of a Force Majeure Event, we will use reasonable endeavours to notify you as soon as practicable and to minimise the impact on your booking or service. If a Force Majeure Event continues for more than 30 days, either party may terminate the affected booking or service by written notice, and we will provide a pro-rata refund for any services not yet rendered, where applicable.

18. Severability

If any provision of these Terms is found to be unlawful, void, invalid, or unenforceable by a court of competent jurisdiction under the laws of New South Wales or the Commonwealth of Australia, that provision shall be deemed severed from these Terms to the minimum extent necessary. The remaining provisions of these Terms shall continue in full force and effect and shall remain binding on both parties.

The severed provision shall be modified or replaced only to the extent necessary to make it enforceable and consistent with the original intent of the parties, as reflected in the overall purpose and context of these Terms. No waiver of any provision of these Terms shall be deemed a further or continuing waiver of that provision or any other provision.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any additional terms or policies referenced herein, constitute the entire agreement between you and Airport Parking Sydney with respect to your use of our Website and services. They supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral, between you and us regarding the subject matter hereof.

No waiver by us of any right or provision of these Terms shall be effective unless in writing and signed by an authorised representative of Airport Parking Sydney. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision.

20. No Partnership or Agency

Nothing in these Terms shall be construed as creating a partnership, joint venture, agency, employment, or franchise relationship between you and Airport Parking Sydney. You are an independent party using our services, and you do not have authority to bind us in any manner or to make any representation or commitment on our behalf.

21. Electronic Communications

By using our Website and services, you consent to receive electronic communications from us, including booking confirmations, receipts, policy updates, and service notifications, via email or through postings on our Website. You agree that all agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable Australian law.

22. Accessibility

Airport Parking Sydney is committed to making our Website accessible to all users, including persons with disabilities, in accordance with the principles of the Disability Discrimination Act 1992 (Cth). We endeavour to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA to the extent reasonably practicable. If you experience any difficulty accessing our Website or require assistance, please contact us at [email protected].

23. Contact Information

If you have any questions, concerns, complaints, or requests relating to these Terms of Service, or if you need to contact us for any reason, please reach out to us using the following details:

We aim to respond to all written enquiries within 5 business days. For urgent matters relating to an existing booking, please include your booking reference number in all correspondence to ensure prompt assistance.